Introducing Lines, Your Unofficial Guide To Wait Times

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Today, we’re launching a preview version of Lines, a mobile website for the iPhone that displays estimates of wait times for every attraction at Walt Disney World.

For the past 10 years we’ve been obsessively researching wait times at Walt Disney World, collecting and processing a massive amount of data along the way. We’ve launched products such as Touring Plans and the Crowd Calendar to help you efficiently tour the parks and avoid the crowds.

In designing Lines, we thought a lot about the experiences we’ve had touring the parks: we’re standing in Frontierland and want to know how long the line is at Space Mountain.  Is Soarin’ really a ninety minute wait?  Will there be FASTPASSes left at Toy Story Mania if we get there at noon?

Lines was built to solve these problems, and we’re really excited to give you a sneak peek. There are many mobile applications doing wait times (Disney included), and accurate estimates are particularly challenging.  We’re eager to see how accurate we can be.

Here are some of the ways Lines is different:

We independently estimate wait times

Ever wait in line for 20 minutes when the standby sign said 5? Or vice versa? Yeah, we have too. For Lines we use thousands of historical data points and a myriad of statistical models (prepared by a professional statistician) to estimate how long you’ll actually wait in line.

We love user data, but don’t require it

You can submit wait times via your iPhone (and you would be awesome for doing so!)–but we do not depend on it. Our product is useful on Day One, regardless of how many people are submitting times.

We predict… the future!

We estimate future standby times, when FASTPASS will be gone for the day, and when the peak wait times will be. Want to know if FASTPASS will still be available after dinner? We’ve got you covered.

Much, much more

Crowd calendar data, park hours, refurbishments, an attraction closure reporting system, all now available on your phone!

To give it a go, grab an iPhone and navigate to http://m.touringplans.com (other mobile platforms are on the way). You’ll need a TouringPlans.com subscription to use Lines during this preview. Lines is free to use for a limited time. UPDATE:: Lines has graduated Beta and is now a fully featured member of the TouringPlans.com product suite! Click here for more.

UPDATE:: We’re now supporting Android and Palm Pre/Pixi phones!

UPDATE x2!! We’re pleased to now support BlackBerry phones as well! Read more here.

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Posted on November 16, 2009

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