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In March when I went down for the Princess Half Marathon, my son and I stayed at the Polynesian Resort – Club Level. Having stayed at the Polynesian several times, I’m a big fan. When hard pressed, would say the Polynesian is my favorite Disney resort. After vacationing there for a week last summer, I was excited anticipating the outstanding service we would have.
When staying club level you check in at the Valet Desk outside in the carport. You are then taken by the Polynesian golf cart to the Hawaii Longhouse where you are given your room keys, welcome packet and your leis. When we arrived they didn’t have anyone to take us back to the Hawaii longhouse–we must have caught them between shifts. They seemed a little flummoxed, but it’s wasn’t a problem, we were willing to walk.
When we got to Hawaii, the staff was great. Super friendly. Wonderful.
They checked us in, gave us our leis and sent us down the hall with our golden keys. Upon entering the room, you would normally find a note with your name on it and a lovely chocolate with a picture of the Poly on the front. We had neither. I waited a day hoping the chocolate would appear. When it didn’t, I asked if they had discontinued the chocolate due to the economy. They apologized and said no and they were so sorry. They reached in the drawer and handed me the chocolate. Not quite the same as finding a surprise when you walk in your room. It’s still nice and Tyler and I enjoyed it.
After we checked in, we went to the Lounge on the second floor for dessert.
There was about an hour left in the dessert service. When we arrived most of the trays of desserts were empty. The girl in line in front of me had loaded her plate with the last cupcake, cookie and tart. I asked if they had more in the back and they told me no. There was an hour left in the service, I was paying an exorbitant amount of money to stay there, I know Disney service and that wasn’t it. I think the cast members working the dessert service wanted to clean up and get home. If that was my first impression, I’d never stay there again.
Because I was there for the Princess Half Marathon, I didn’t spend a ton of time in the parks. Tyler and I enjoyed vacationing at the Polynesian. We checked-out old movies from the concierge. It was such a treat being able to get snacks, water, coffee etc. from the lounge. It was so convenient.
Had my March trip been my first experience staying at the Poly Club Level, I would have been a little disappointed to say the least; the rest of the stay was stellar. I will go into more detail in the next chapter of the Polynesian Club Level Chronicles. Is staying Club Level worth the added expense? The cost is roughly over $100 per night more expensive compared to non-Club rooms — no matter what discount you have. What do you think?