At TouringPlans.com we use our own research, customer-submitted wait times, statistical analysis, and computer processing power to present our customers with the best wait time estimates in the business. Unfortunately, our results are sometimes difficult to understand, and we are taking steps to mitigate that.
One of the most common sources of confusion with our Lines mobile app is that our wait times do not match the ones that Disney posts outside attractions. This is intentional.
Our goal is to let you know how long you will wait in line. To that end, our wait time estimates are mathematical predictions of the actual time that will elapse from when you first encounter resistance in line until the time you board the attraction.
We are not privy to Disney’s goals, but we have observed that:
- There is “lag” in Disney’s posted wait times. Disney updates its wait times based on a recent rider’s wait in line, but if that rider got in line 48 minutes ago, this information is 48 minutes old and may be quite different from the wait that someone queuing up now will experience.
- Near closing, Disney often exaggerates waits to scare off guests, minimizing the number of people in the queue at closing.
- Disney would rather post waits that are too high than too low; guests are generally happy if they wait less than the posted time, but they get upset if they wait longer.
- Ride malfunctions increase wait times. (We cannot predict those!)
Having tracked Disney’s posted wait times for more than a decade, we plan to add an estimate of those times to Lines. We seek your input on the best way to show this information.
Please respond to the poll below to let us know your preference! Or, if you have other ideas for displaying this information, please share them in the comments. Thank you!