A little less than a year ago, Disney changed its policy for wheelchair rental companies, only allowing preferred vendors to pick up or drop off items at the Bell Stand or Front Desk of a hotel. It now appears that, starting on September 1, that same thing will happen in relation to stroller rental companies.
Once the new policy goes into effect, only preferred vendors that Disney has approved will be able to pick up and drop off not only strollers, but other popular “hard good” item rentals. These items include rented cribs and accessories, playpens, booster seats, high chairs, baby toys, car seats, baby activity devices, diaper genies, changing tables, etc.
Equipment from non-approved vendors may not be left at any resort to be picked up by a guest or said vendor. These unapproved vendors will need to arrange a time to meet directly with their customers for both pick up and drop off. Disney cast members will no longer be able to assist with the rental process by temporarily storing products from unapproved vendors.
It appears that approved vendors will include Kingdom Strollers, Magic Strollers, and Orlando Stroller Rentals. (See our Summer 2012 blog post for our experiences with these vendors and others.)
Keep in mind that there are a few exceptions to the rule. Consumables, such as formula, baby food, diapers, pacifiers, etc, may still continued to be dropped off by all vendors.