by David Davies
on September 10, 2015
As many of you know, the TouringPlans.com website, blog, and Lines app experienced technical difficulties on the morning of Saturday, September 5. Although we have resolved the issues on our end, due to temporary workarounds that we put in place, any device that accessed our website or Lines app between approximately 6:00 AM and noon EDT on Saturday may still have problems accessing our products.
We sincerely regret this and apologize for any difficulties we have caused. Fortunately, resolving the current problems is fairly straightforward, but we cannot fix it on our end: we need customers who are experiencing problems to take action.
Lines App Problems
If the Lines mobile app does not work (for example, it redirects to a browser, where you get an error), delete the Lines app and then reinstall it from the App Store or Google Play.
- If the website (either touringplans.com or m.touringplans.com) does not work (e.g., you get an error about too many redirects), clear your browser’s cache and remove any site preferences for touringplans.com. It is also possible that visiting http://touringplans.com? (with the question mark at the end) will force your browser to recognize our current settings and behave as desired, so we recommend trying that, too.
- You can try “privacy mode” of your web browser, or try a web browser that you do not normally use. The site should work fine on any browser that you did not use on Saturday morning.
- You can access website content via http://unofficialguide.com and app content via http://m.unofficialguide.com. Note that if you try to purchase a subscription through these unofficialguide.com pages, you will get a scary message about our SSL certificate. You can disregard that, or you can use a different browser (see the bullet point above) to make your purchase.
If none of this helps, please contact us and let us know what browser you are using, your operating system, and details about what you’re doing and the error messages you are seeing.
On a separate but related note, we apologize for ineffective communications about our problems on Saturday morning. Generally speaking, we use our Twitter account (@TouringPlans, which is accessible via any web browser at https://twitter.com/touringplans) to broadcast messages when we experience outages like this, but it took us several hours to do that on Saturday. We will do better in the future.
We appreciate your patience as we recover from last weekend’s challenges, and – on behalf of the entire TouringPlans.com staff – I thank you for letting us help you enjoy your Disney and Universal vacations!
by Sarah Kelleth
on August 27, 2014
Those of you who are subscribers know we’ve recently introduced a new trip planning dashboard, and today we’re releasing the next iteration – adding parks to specific days in your trip, and integrating trips with our main crowd calendar. Here’s what the new features look like.
When you login to your dashboard, you’ll see that your trips now have the option to add parks to specific days. You can click on the link for the day you want to choose parks for (highlighted in orange in the picture above) to go to that day’s crowd calendar, including information about park hours and special events. There you can pick one or more parks to visit that day.
Parks you select will show up on your dashboard as you see above with their crowd levels. We’ll try to guess which parks you’ll visit based on the touring plans you already have for that day, or you can just select the ones you’re interested in (especially handy if you’re not using a plan or haven’t quite decided what you’re doing yet).
Want to take a look at the big picture? Now the main crowd calendar page will highlight your trips and scroll directly to your next trip dates, turning the crowd levels for the parks you plan to visit green to easily scan. It will also display the name (or names if your trip dates overlap) of your trips in the notes for each day.
All these changes work with all three of our trip-enabled properties (WDW, DLR and UOR), and are available now to all subscribers. Let us know what you think so far and stay tuned – more trip planning goodness is, well…planned. 😉
by Len Testa
on May 22, 2014
We’ve added a site-wide search feature to the TouringPlans website. A search bar should appear somewhere around the upper right corner of every page
The entire site is indexed, so a search for “Peter Pan” will return links to the attraction’s description, wait times, touring plans, FastPass+ tips, relevant blog posts, and more.
We can customize the search results, so let us know in the comments if there’s a particular way you’d like to see the results displayed. Happy searching!