When I reviewed MyMagic+ about a month ago, my article was all sunshine and rainbows, but comments were mixed. I felt awful for folks who had such a bad experience but couldn’t relate as ours worked flawlessly. Well, my friends, I have seen the other side, and in the interest of balanced reporting I want to share what we’ve been through. All told, I would estimate we spent 3+ hours with Guest Relations and MagicBand cast members on the first day of our visit.
This is how it feels to spend two hours in Guest Relations!
First, let me share a little background. My parents and sisters live in Florida but several hours away and had decided to take a year off annual passes, meaning they hadn’t visited in a while. When they decided to stay on property this weekend they were told about the MagicBand changes but were unable to book anything in advance because they were looking to purchase Florida resident annual passes, which cannot be sold over the phone. Of course, as testing has expanded there are fewer FastPass+ options are available the morning of arrival. Lesson 1: If you are unable to purchase tickets in advance it might not be worth using FastPass+.
I talked to my parents about maybe just sticking with paper FASTPASS tickets this trip, but since they’ve done it all at Disney, the MagicBands were a novelty and something they really wanted to try (I could relate! ;)). Keeping this in mind, I visited a MyMagic+ kiosk prior to their arrival to plea my case and ask if I could use MyMagic+ with them. The cast member told me it was no problem and for my parents to just send me an invitation over the My Magic Experience website. When I logged in to accept their invite on my phone it looked like it had worked, but oddly I couldn’t see my Mom. I assumed this was just because maybe she hadn’t entered an email address, but this was a very wrong assumption and should have been the first red flag Lesson 2: If something doesn’t look right on My Magic Experience – it isn’t right. Make sure you call and get it figured out in advance!
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