Posts Tagged ‘My Disney Experience’

Updates for Walt Disney World’s My Disney Experience App

by on August 23, 2017

Yesterday, Disney released a brand new update for its My Disney Experience app and let me tell you, this was a fantastic update! It includes some perks that have long been asked, as well as some other very helpful tools for those traveling to Walt Disney World.

First things first, Guests can now keep track of their purchases that are charged to their room’s hotel account. Genius! Now, we can see, at a glance, right from our phones how much our bill will be, instead of getting that shocked expression at the end of your trip when you paid your bill.

My Disney Experience Updates

 

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Online Check-In Now Available on the My Disney Experience App

by on July 27, 2017

Online Check-inOne of my favorite things to do prior to a Walt Disney World vacation is to do online check-in.  Well, now Disney is allowing me to be able to participate in the online check-in process right from my smart phone!

Today, a new update was pushed out to the App Store for iOS devices and Google Play for Android devices and it allows Guests to check-in for their resort stay up to 60 days in advance of their vacation.

The process will therefore expedite the Guest’s arrival and will provide them with additional convenience nd flexibility. Guests who complete the online check-in process will be able to bypass the front desk when they arrive at the hotel, because they will be texted their resort room number. Guests who know which room they are staying in as soon as they arrive to their hotel will complete their check-in by unlocking their room, when it is ready, simply by using the MagicBands that sent to them prior to their arrival.

Don’t worry, if you have special room requests, you can still make them here. (Though, shameless plug, may I suggest that instead you consider using our Automatic Room Request to make your room requests instead. ;)) Ed.- If you plan to use TouringPlans’ room request tool, do not make requests through MyDisneyExperience. MDE will override a request made through TouringPlans.

 

When completing online check-in, you can also add your credit card information and authorize charges, submit your estimated arrival time, and sign up to receive notifications that your room is ready.

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My Disney Experience App Sees Redesign

by on March 31, 2017

My Disney Experience For those of you planning your summer Walt Disney World vacations, you’ll want to make sure you download (or update) to the newly redesigned My Disney Experience app!

With the updated My Disney Experience app, Guests will still be able to experience all things Disney. So you can still access FastPass+ information, wait times, dining information, PhotoPass photos, maps, merchandise, and more, but it’s all so much more spelled out. The app now opens to the park maps to help guests find attractions, restaurants, restrooms things easier.

The app now also has a new feature called “My Resort Dashboard.” This helps Guests who may be staying at a Walt Disney World Resort hotel access their reservation details all in one place. My Resort Dashboard gives directions to the resort, a map showing the location of a Guest’s room (once you know what it is) and a link to directly call the Resort Front Desk.

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Using My Disney Experience: Do’s and Do Not’s

by on December 16, 2016

My Disney Experience: it’s the Walt Disney World vacation necessity! Your My Disney Experience account links together your ticket media, resort reservations, dining reservations, FastPass+ selections, and PhotoPass pictures. That’s a lot! With all this data to handle, My Disney Experience mistakes can and do occur for many guests.

Making FastPass+ Selections in My Disney Experience. Using character avatars helps you make sure you're using your Family and Friends' actual accounts.

Making FastPass+ Selections in My Disney Experience. Using character avatars helps you make sure you’re using your Family and Friends’ actual accounts.

Your vacation depends on its smooth operation, so getting your My Disney Experience account details right is an important part of your planning. This means everything from log-in and email notifications, to setting up your Family and Friends. If you’re getting started at home, you have time to play with the website and app, getting used to the interface. If you rush through the set-up, you might make a mistake which costs you time later.

Still, even the most careful planner can get caught by a quirk within My Disney Experience (known as MDX by Cast Members).  Here are some My Disney Experience do’s and don’ts, to help you plan a smooth, fun and maybe even relaxing Walt Disney World vacation.

Don’t: Make a new account because you forgot your password.

When you are prompted to set up your My Disney Experience account, you enter an email. If you’ve ever used that email for any Disney-owned account, from ESPN to Pixie Hollow, MDX is looking for the same password you used for that account. So if you enter in your primary email address on the first day you decide to use My Disney Experience, and are immediately prompted for a password you don’t remember, stop! Take the time to reset the password, even if it means calling in for assistance. Why is this so important?

Well, it’s mostly for your own convenience. If you use a secondary email address, at a certain point you’ll probably forget you were using it. Then, you’ll get important communications from Disney about your reservation, which you’ll miss because you didn’t get them in your primary email account. Disney uses your email for notifications about your reservations. For example: you might get a notification your FastPass+ reservation for The Jungle Cruise has been canceled due to weather, and you now have an additional FastPass+ to use on a specific set of rides in its place. 

There’s also the matter of duplicate accounts. If you create a second MDX account because your forgot a password, then inadvertently use your other email on reservations or to purchase tickets, you might create a duplicate version of yourself… and you really don’t want to do that! We’ll talk more on duplicates in a minute.

When you set up your resort reservation, be sure to enter everyone's names and ages correctly. This will matter when buying tickets and making FastPass+.

When you set up your resort reservation, be sure to enter everyone’s names and ages correctly. This will matter when buying tickets and making FastPass+. If you mark your children as adults to save time, you’ll make it up later when you’re trying to buy children’s tickets for them!

So take time to get your account set-up correctly the first time… right down to your children’s ages, if you have kids. That information will feed into your attempts to purchase many other vacation pieces, including resort reservations and theme park tickets.

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Photo Editing Now Available in My Disney Experience App

by on December 7, 2016

With the recent update of the My Disney Experience app, a new perk has been added for fans of Disney PhotoPass. And trust me, this perk is a long time coming. Guests can now choose to edit their photos in the app. You will now be able to customize purchased PhotoPass photos by being able to crop images, as well as add stickers and frames and save these images instantly.

So, I decided to play with the app and see how the process works.

First, when you open an image, you’ll need to select “Edit.”

My Disney Experience Photo Editing 1

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Big Changes for FastPass+ at Walt Disney World

by on April 9, 2016

MagicBand / FastPass+ / My Disney ExperienceMyMagic+ and FastPass+ have been ever evolving for the Walt Disney World Resort. Tweaks and changes to both programs have occurred due to demands of how Guests wished to utilize the technology, including allowing Guests to make a fourth rolling FastPass, changes in the tiering system, being able to make reservations at a park you park-hopped to, and more. Throughout the years, news and tips about FastPass+ have been plentiful and the questions have been many and varied.

Well, today I bring more news that I think will be greatly appreciated. Going forward, Disney is going to be making it easier to make and customize FastPass+ choices.

Beginning this Sunday, Guests will now no longer need to visit a kiosk to make their fourth rolling FastPass+ choice. Instead, Guests will now be able to use the My Disney Experience app to make additional selections after your first three FastPass+ reservations have been used. (Hooray!) Guests may still choose to visit a FastPass+ kiosk, which will still be located in strategic locations around the four theme parks, if they so choose. Let me tell you though, it will be great to finally be able to make the additional choices on my phone going forward.

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Walt Disney World Guests Can Now Order Purple MagicBands

by on March 9, 2016

You guys! I’m so excited! I know it’s a silly thing to be thrilled about, but I have been waiting for this day for a while. Purple MagicBands are here!

Purple is by far my favorite color, so I actually even put off ordering my most recent Annual Pass MagicBand when I initially bought my Annual Pass. I had (correctly) suspected that we would soon see the purple MagicBand complimentary option available for Guests the moment Disney released the information that they would start selling purple MagicBands that could be customized in the park. This week, my wait paid off!

I logged into my My Disney Experience Account and there it told me I had a MagicBand waiting for me to order.

Capture 4

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Disney Introduces New Walt Disney World Tech Fun

by on August 26, 2015

The past couple of weeks, Disney has rolled out with some very interesting tech opportunities that you may want to take advantage of either in the parks, or even at home, but more on that in a second.

IMG_9656

The first update is that the Walt Disney World Resort finally has a Twitter account that is similar to the current @DisneylandToday Twitter account for Disneyland Resort. The new Twitter account will be known as @WDWToday. (Hmmmm…why does that sound familiar? By the way, no relation to a certain beloved podcast.) This official account will offers Guests suggestions, tips, and answers to their questions during their visit to the Walt Disney World Resort.

Moving on to the My Disney Experience app, a new upgrade has made where Guests will be able to take advantage of aspects of Disney PhotoPass including:

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Guests Can Now Choose To Opt-Out Of Receiving MagicBands

by on July 27, 2015

MagicBandAre you like me? Do you have boxes and boxes of MagicBands? Do you wish that you could opt out of receiving additional MagicBands on subsequent visits? Well now you can!

You see, before, if you had a room reservation or package you would automatically be forced to receive MagicBands, whether you needed them or not. For example, this happened a lot to people who do a lot of split stays. (You’d get a new set of MagicBands for each resort you’d be staying in during your trip.) Many people had expressed the desire to have the opportunity to opt out of receiving subsequent MagicBands.

Well now, Walt Disney World Resort Guests are able to choose to opt out of customizing and receiving a new MagicBand if they already have a MagicBand from a previous visit linked to their account on My Disney Experience. (This can only be done if the existing MagicBand is less than 1 year old, as MagicBands operational lifespan is limited and MagicBands have non-replaceable batteries in them.)

In addition, Guests with more than one reservation during the same visit will only receive one MagicBand for the whole visit if they do not customize a MagicBand for the second reservation.

To opt out, Guests can manage their MagicBand preferences through the ‘Customize Your MagicBand’ section on their My Disney Experience account by either declining a new MagicBand if they prefer to use an existing one or if they choose to reactivate a MagicBand. If you change your mind and decide that you do want the MagicBand sent to you, you will be able to do that.

 

Six Sunny Day Observations from the Magic Kingdom

by on July 5, 2015

sunny day observations from magic kindgom

Blue skies and white clouds over Cinderella Castle on a recent afternoon in the Magic Kingdom (photos/video by Seth Kubersky)

If you follow my Best Week Ever column, you know that I’ve had the dubious fortune of getting exceedingly damp during my last few visits to Walt Disney World. You may have even begun to believe that I carry my own storm clouds around with me, like a cursed Douglas Adams character. So, I thought it was time to sweep away the clouds with six sunny day observations from the Magic Kingdom, where I (miracle of miracles) recently spent an entire afternoon with barely a drop of rain.

Same-Day FastPasses Aren’t Extinct

On my most recent Magic Kingdom visit, I was breaking in my brand-new blue MagicBand, which I received free via mail as a renewing Annual Passholder. (After a few more years I should have the whole color collection). And what better use for a new MagicBand than FastPass+ attraction reservations?

Of course, you may assume that by showing up on a busy summer afternoon and not checking for FastPass availability until I was riding the tram to the TTC, I’d be out of luck. But much to my delight, I was able to secure some decent ride times, after a bit of fiddling with the MyDisneyExperience system.

Pro Tip: The MDE mobile website is much more user-friendly than Disney’s smartphone app when searching for alternate time slots.

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