Posts Tagged ‘tipping’

Disney Tourist Manners: How Bad Is It?

by on December 4, 2013

We all have opinions about proper theme park etiquette.

THIS is the way you should behave in public. THAT behavior is inappropriate. Can you believe he did THAT?

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But while some tourist infractions are universally reviled, other perceived transgressions may simply be stylistic matters or mutable cultural differences. And as with any opinion-based topic, there’s bound to be a substantial gray area. What slightly miffs one person might absolutely horrify another. In the interest of promoting discussion, here are some commonly mentioned theme park infractions and my personal assessment of their level of severity.

I’m going to rank items on a scale of 1-5.

  • 1 = Perfectly fine. No bother at all.
  • 2 = Mildly annoying.
  • 3 = Pretty yucky.
  • 4 = Bad. This is really no way to behave.
  • 5 = Really super bad. Just stop now, you’re embarrassing yourself and those around you.

Stopping in the middle of a walkway.

What’s the issue?: You’re lost and need to consult your park map. Instead of pulling over to the side, you stop in the middle of a walkway to get your bearings.

My rating: 2 to 3, depending on the crowd level.

My rationale: When you stop with no warning in the middle of a walkway, the folks behind you have to stop short or possibly run into you, or possible have others run into them. If the park crowds are low, it’s relatively easy for the folks behind you to course correct. If park crowds are high, someone’s going to get hurt.

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Frequently Asked Questions About Tipping At Walt Disney World

by on March 21, 2012

One of the most frequent areas of confusion for Disney guests is the topic of tipping. International guests may be unfamiliar with American tipping in general. There are some Disney travel situations where guests tip differently than at other travel destinations. And some folks are just plain miffed that they have to tip at all.

With an aim at reducing anxiety, here are some frequently asked questions about tipping at Walt Disney World.

TRANSPORTATION

I’ve arrived at Orlando International airport, do I have to tip anyone here?

At the airport, and throughout your trip, you should tip anyone who handles your luggage for you in your presence. The rule of thumb is that you tip about a dollar per bag, or two dollars if the bag is extra heavy. If you’re claiming your bags yourself and taking them to a cab, rental car agency, limo service, or Magical Express bus on you own, then you won’t need to tip anyone while you’re in the airport. If you use a porter to assist you with moving your bags from the luggage carousel to ground transportation, then you tip the porter.

No need to tip your inter-park bus driver.

I’m taking Magical Express to my Disney resort, do I have to tip the driver?

You’ll see a sign at the front of the bus telling you that driver will accept tips. If you’re just hopping off and on the bus, you shouldn’t feel obligated. However, if the driver is helping your store luggage under the bus, go by the dollar per bag rule.

Did you notice that I said you should tip anyone who handles your bags “in your presence”? If you’ve used the yellow Magical Express luggage tags and had Disney take your bags directly to the hotel for you, then you won’t see the person who’s doing your luggage transport. In this situation, you’re off the hook for tipping.

I’m taking a shuttle to an off-site hotel. Do I tip the driver?

It’s the same situation as Magical Express. If the driver helps with your bags, offer about a dollar a bag.

What do you mean “about” a dollar a bag?

Assuming that you have normal weight bags, aim to tip a dollar a bag. However, it’s good manners to round up, and poor form to ask a bellman or porter for change. This means that if your family has three or four suitcases and all you have a five dollar bill in your wallet, give the porter the fiver.

I’m renting a car. Do I have to tip anyone?

Not at the airport, but maybe later.

I’m taking a limo service or town car to my hotel. Do I tip the driver?

Depending on the agency you’re using, the tip may be included in the price. Be sure to ask this when you set up your booking. In general, plan to tip about 15% of the fare. If the driver has done something extraordinary for you, such as making an extra stop or assisting with car seats or colossal amounts of luggage, tip more.

I’m taking a taxi to my hotel. Do I tip the driver?

Yes. Taxi drivers also get about 15% of the fare. Again, if the cabbie does something above-and-beyond, tip more.

Does the taxi tip level remain the same for shorter trips?

Generally, yes. For shorter trips on WDW property you may end up with a ride that costs seven or eight dollars. In a situation like this, it’s often easier for both you and the driver if you round up to ten dollars. It’s considered poor form to tip the driver in coins. Always round to the next higher dollar in your tip.

Taxis are one situation where asking for change for the tip is OK. For example, if your cab ride is $11 and you have a twenty in your wallet, it’s perfectly acceptable to say to the driver, “Here’s a twenty, can I have six back, please.” This tells the driver that you’re paying the fare and giving him a $3.00 tip.

What was that “maybe later” you said earlier with the rental car tipping?

All the Disney resorts have self-parking which is free for guests. No need to tip anyone if all you’re doing is self-parking your own car or a rental car.

The deluxe resorts also have valet parking available for a fee. If you use the valet parking service, in addition to paying the daily rate (currently $14), you’ll need to tip the attendant each time you get your car. A dollar or two will suffice.

Do I have to tip the bus/boat/monorail driver who takes me from my Disney hotel to the theme parks?

Nope. This is a no-tip situation, but a smile and a cheery “thank you” would be nice.

Is there anyone special I need to tip when I’m leaving Walt Disney World?

If you use the Resort Airline Check-In service at your Disney resort, you should tip the agent who tags your bags. These folks are not Disney employees. Consider them in the same way you would porters at the airport and give them about a dollar a bag. Remember, Resort Airline Check-In is responsible for getting your luggage onto your plane. It’s better if they’re happy.

You do tip the folks at Resort Airline Check-In.

AT THE HOTEL

Ta da! I’m at the hotel. Who needs a tip first?

Much of the tipping at your hotel is centered around luggage assistance. Yet again, if someone touches your bag, they should be tipped about a dollar a bag. If a bellman not only takes your bags to your room for you, but also provides additional information about the hotel or the workings of your room, then a bit more may be in order.

You’ll also give a dollar a bag to the bellman who helps you with luggage when you’re leaving the hotel.

All this tipping for moving my bags is really adding up. How can I economize?

You can avoid a lot of tipping if you transport your bags yourself. This may not be feasible for guests with medical challenges, copious amounts of luggage, more small children than adults, or owners of non-wheeled luggage. However, if you’re able-bodied and each member of your party can handle their own rolling bag, then by all means deal with your own luggage and circumvent the tip stream.

What’s this I hear about tipping mousekeeper housekeepers?

Yes, this is a thing.

It’s polite to leave about a dollar per day, per person in your party, as a tip for the cast members that make up your room. If you’re a family of five, this means a five dollar tip for your housekeeper each day. You’re supposed to leave the tip separately each day, rather than at the end of your stay, because there likely will be different cast cleaning your room over the course of your visit. You’re also supposed to leave the tip in an envelope with a nice note that says “thank you.” This makes it clear to the housekeeper that the tip is indeed for her, and not just a bit of cash that you forgot you left on the dresser.

Many guests make fun projects for their kids based around decorating the housekeeper tip envelopes. A quick Google of “Mousekeeping Tip Envelopes” will give you lots of links to people who are more creative and patient than I am.

Now it’s time for Erin’s true confessions: I rarely tip the housekeepers. If the housekeeper does something special like make towel animals or arrange my kids’ stuffed animals in a Mickey-centric Last Supper tableau, then yes, I’ll leave a few bucks in appreciation. Also, if my kids have been super messy (um, the sand was supposed to be wiped off your feet before you got to the room), I’ll leave some cash to assuage my guilt. But otherwise, I usually don’t.

Clearly this is some glitch in my programming because I go absolutely insane with rage when people undertip at restaurants. A housekeeper is clearly working just as hard in a service job as a waiter. Do as I say, people, not as I do.

Even if your Jungle Cruise driver is so good he makes you cry, he still doesn’t get a tip.

Do I tip those random helpful people at the hotel?

Generally not. Disney has greeters and random helpful, cheerful souls all over the place. They don’t expect to be tipped for answering simple questions, opening doors, or pointing you in the right direction.

Are there exceptions to this?

If someone actually does something for you, offer a tip. For example, if you call down to housekeeping for more pillows or towels, give the person who brings them a few dollars. If a bell desk cast member calls a taxi for you, give them a dollar or two.

What about the concierge?

Every Walt Disney World hotel has a concierge desk where you can ask directions, pick up tickets, get assistance with dining reservations, etc. For basic requests, there’s no need to tip. If you find a concierge particularly helpful or if they make multiple meal or recreation reservations or solve a thorny problem for you, offer a tip of $5-10. Most likely this will be firmly, but politely, declined, but it’s kind to offer.

If you’re staying at an off site hotel and a concierge there provides you with assistance, you should tip $5-10 for simple requests, and $20 or more for complicated requests. This most assuredly will not be declined.

DINING

Is there anyone I’m supposed to tip at a counter service restaurant?

No. There’s no need for tipping at counter service venues.

Restaurant tipping information is provided in several languages.

How much am I supposed to tip at table service restaurants?

I’m just going to say it: You should be tipping 18-20% at table service restaurants, possibly more if you’ve had truly exceptional service or have lingered at a signature restaurant.

Eighteen to twenty percent? Really? I though I was being generous by tipping fifteen percent.

Yes, really. The 15% thing is just so 1990s. No flames, please.

I super-double-plus promise you that I’m not making this up. 18-20% is now the tipping norm in U.S. metro areas (of which Orlando is one).

To keep everyone on the same page, Disney restaurants often place a little card about tipping in the bill presentation folder. The card says: “We are often asked about gratuities. No gratuity has been added to your bill. Quality service is customarily acknowledged by a gratuity of 18% to 20%. Thank you.”

Many of the questions we receive on the Walt Disney World Moms Panel are related to tipping. To keep myself educated on the topic I’ve been collecting articles about tipping for the past four years. I have sources ranging from the Wall Street Journal to the most recent edition of Emily Post’s Etiquette that will back me up: you really should be tipping at least 18% at table service restaurants.

In all cases, remember that you’re tipping on the bill, not the bill plus tax.

OK, that’s what I should do, but is it what I absolutely have to do?

Of course it’s really up to you to decide how much you want to tip. If you’ve taken root in the land of 15% tippers, then it’s up to you to decide if that’s where you want to stay.

There are, however, a few situations where the 18% tip is mandated. These are:

  • Parties of six or more. The 18% gratuity will be assessed regardless of the age of the guests (babies are included) and regardless of whether the bill is broken up into separate sub-checks.
  • Guests dining at prepaid restaurants and dinner shows including: Cinderella’s Royal Table, Hoop Dee Doo Review, Spirit of Aloha Luau, and Mickey’s Backyard BBQ.
  • Guests using the Tables in Wonderland discount card or Cast Member discount.

If you fall into one of these categories, take extra care to look over your bill. You’re certainly welcome to add more to your tip if you received exceptional service, but you don’t want to inadvertently double tip.

I’m eating a buffet. Do I have to tip the same amount as at a regular table service restaurant?

In my experience, the servers at Disney’s buffets work just as hard, if not harder, than those at traditional table service restaurants. There’s a lot more clearing and refilling than at other meals. However, if you feel that buffets are in a different category of dining, then it’s up to you to decide your tip level. But remember, if you’re a party of six or more, an 18% gratuity will be automatically added to your bill.

Most Disney restaurant bills include suggested tip amounts.

Do I have to tip if I’m using the Disney Dining Plan?

Yes, you do. Many years ago, the tip was included with the Dining Plan. It’s not any more.

If I’m paying with Dining Plan credits, how do I know how much to tip?

If you’re on the Disney Dining Plan, your bill will include a notation about how much you would have paid had you been paying cash. Tip based on that amount.

If you’re a big eater on the Dining Plan, your tips over the course of a vacation can end up being quite substantial. Be sure to factor this into your budget.

Do I have to pay my restaurant tip in cash?

No. You can use any acceptable form of payment at Disney World to pay your tip. Cash, credit card, debit card, room charge and Disney gift cards all work well.

What happens if I have really bad service? Can I stiff the waiter?

Personally, I have never had truly horrendous service at Walt Disney World and have only had semi-bad service a handful of times in upwards of a thousand dining experiences. The likelihood of you having a horrible server is minimal.

However, if you do encounter service that’s sub-standard, the best thing to do is speak to a manager at the restaurant. They can work with you to rectify any negative issues. It’s better to get the problem fixed than to walk away angry.

Also, remember that your tip is related to your service, not to the food. If you’re unsatisfied with your food, speak to the manager, don’t take it out on the waiter.

Only a few dining experiences have the tip included in the price of the meal.

I’m having a night-cap. What do I tip the bartender?

If you’re just having drinks, one to two dollars per drink is the right amount. If you’re also getting food, go with 18-20%.

I’ve had looong day in the parks. We’ve decided to get room service. What do I tip?

The In-Room Dining menus state, “A $3.00 delivery charge, applicable sales tax, and an 18% service charge will be added to all orders.”

It’s not obligatory, but if the server who brings your food to your room is extra nice or helpful, you could hand him $3-5 to be extra nice back.

IN THE PARKS

I’m a mover and a shaker. Can I tip the cast member at Soarin’ a sawbuck to sneak me into the FastPass line?

Um, no. But you get points for creativity. Cast members doing their regular job in the parks are not allowed to accept tips/bribes/grift/etc. If they are seen accepting tips, this is grounds for dismissal.

A cast member has completely made my day. She (pick one or more) helped my child find her favorite character, got me a new ice cream cone after I dropped mine, let me drive the Jungle Cruise boat, told me about the high-value Toy Story Mania targets. Can I tip her as a thank you?

You’ve got your heart in the right place, but still, no tipping for regular parks cast.

But I reeeeaaally want to thank them properly.

Some super sweet guests carry a small bag of thank you cards or tiny treats from their home town when they go to the parks. They’ll offer these to cast members who have shown them a special courtesy. Cast are allow to accept these de minimus tokens.

While giving a kind cast member a Statue of Liberty pencil sharpener is nice, what’s even better is giving the cast member some documented props. Guest comments weigh heavily in cast member performance evaluations. Your positive remarks can help good cast members get promoted into better jobs. To make an official comment, pick up a comment card at the Guest Services office at the parks. If you’d rather wait until you get home, you can send comments to:

Walt Disney World Guest Communications
PO Box 10040
Lake Buena Vista, FL 32830-0040

The e-mail address for Guest Communications is: wdw.guest.communications@disneyworld.com.

Be sure to include the cast member’s name and hometown (both noted on their name tag), as well as a description of the cast member’s good deed and approximately where/when it happened.

Is there really no one at the parks to tip?

There are a few small exceptions to the “no tipping in the parks” rule.

You can tip cast involved in your personal beautification at the Harmony Barber Shop, Bibbidi Bobbidi Boutique, or Pirates League. For the Barber Shop, tip about 15% of your bill. At one point tipping at the BBB had been prohibited, but in recent years this rule seems to have been relaxed. If you feel so inclined, you may offer a 15% tip to the Fairy Godmothers in Training or the Pirate tutors.

What about tour guides? Do I tip them?

Not the Walt Disney World tour guides. They’re not allowed to take your tip. If you’re with a private tour group, a tip very well may be expected. Speak with your tour carrier for guidelines.

ANYTHING ELSE I SHOULD BE THINKING OF?

Outside of the parks there are plenty of relaxation and recreation opportunities. These activities are often outsourced to contractors. For example, Nikki Bryan Spas runs the spa services at the Grand Floridian and Saratoga Springs resorts and Sammy Duvall runs the water sports centers. Contractors generally are allowed to accept tips.

We’re treating ourselves to a massage. Do I tip the masseusse

Plan on tipping 15-20% of the bill for any personal care or grooming service. Massages, manicures, haircuts, facials, and those poolside hair wraps all merit a tip of at least 15%.

I’m taking my beloved out on the town and we’re leaving the kids behind. Do I tip the sitter?

The cast at the Disney childcare centers (Neverland Club, etc.) will not be expecting a tip. If you’re using Disney’s in-room sitting subcontractors such as Kids Nite Out, then a tip should be offered. This could range from rounding up the bill by a few dollars to an extra $100 or more if the real-world version of Mary Poppins has tamed your unruly mob. For a normal, competent sitter, a tip of $10-20 is a nice gesture.

I’m going water skiing at the Contemporary. Do I tip the boat driver?

Offer a tip of at least 15% for any specialty recreation. This includes boat drivers, waterski instructors, parasailing guides, tennis instructors, and the like. For golf instructors and caddies, use standard golf club etiquette on tipping.

Tips for your water sports guide are welcome.

I’m still lost, what do I do?

When in doubt, ask other guests, or ask at the Guest Services offices in the parks. They’ll give you the scoop on tipping norms.

If you had one piece of advice to give me overall, what would it be?

Carry a lot of singles.

That’s it?

When in doubt about tipping, remember the Golden Rule. Do unto others as you would have them do unto you. In other words if you, or your parent, or child, or best friend were in a service role, how would you want them to be treated. Tip accordingly.

And at the risk of getting all soapboxy here for a sec, if you’re traveling with kids, think about the example that you’re setting for them. Do you want to teach your kids that it’s OK to stiff the waiter?

With that in mind, you heard it here first, I vow that from now on I will leave a tip for the housekeepers and will teach my kids to do the same.

I’m bizarrely intrigued by all this. What were some of those resources you mentioned about tipping?

Ask and ye shall receive. Here are some places to learn more about tipping:

So fellow travelers, what are your thoughts on tipping? Do international guests think we Americans are crazy? Have you made any tipping gaffes that are keeping you up at night? Let us know in the comments below.

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