Website Support for the 2010 Unofficial Guide Coming Within The Week

Sorry for the delay. We just got our copies of the 2010 edition of the Unofficial Guide to Walt Disney World, and we’re updating the website to support access for book owners. That should be done this weekend sometime this week. The new subscription process looks to be much simpler than the old way of validating books, entering codes, etc. It’s just taking a bit longer to test than we thought. Sorry for the delay. If you’re a 2010 book owner and desperately need access to the crowd calendar within the next 72 hours, drop us a line at and we’ll provide a few days of access.

Owners of the 2010 edition get a 50% discount on website subscriptions, around $4.50 for a year of access. Why not free website access, as we did in 2009? It was really popular (so thanks very much for buying the books!), but the support costs are prohibitive. The new offer works out to less than $0.40 per month, or less than two cents per day.

Thanks again for you support!

Len Testa

Len Testa is the co-author of the Unofficial Guide to Walt Disney World, and has contributed to the Disneyland and Las Vegas Unofficial Guides. Most of his time is spent trying to keep up with the team. Len's email address is You can also follow him on Twitter: @lentesta.

73 thoughts on “Website Support for the 2010 Unofficial Guide Coming Within The Week

  • August 28, 2009 at 6:24 am

    I just came home with the 2010 Guide after visiting this website a few days ago. After noting that I would have free access to the website’s valuable information with a (2009) book purchase, I’m now very disappointed that my $21 purchase was insufficient. I’m expected to pay more? This is sad. I understand cost challenges, but taxing your customers twice to get quality information is not a smart business practice. I won’t fall for it again.

  • August 28, 2009 at 6:45 am

    Thanks for the feedback, Daryl.

  • August 28, 2009 at 6:52 am

    I guess I won’t be buying the book again for the third year in a row. I liked the fact that for one price, I could easily review current content on the website and have the book for generic planning. Especially since by the time the book hits the shelves, it is usually at least somewhat outdated. Additionally, the content on the site is nowhere near as comprehensive as that in the book, which makes paying for the site on top of the book seem an unwise investment.

    I was actually looking for the 2010 edition in the store the other day. Now I’m kind of glad that they only had dusty copies of the 2009 book.

  • August 28, 2009 at 8:45 am

    Thanks for the input, Rich. We’re still providing free updates to the book, so you shouldn’t have to worry about outdated content. Also free is the online trip planner, the least-expensive ticket calculator, the hotel photo and video tours and more. Perhaps I should have clarified that it the original post.

    One other question: Do y’all think it’d be useful for me to post an email address for these comments to be sent to our publisher? I’m happy to do it.

    Thanks again for the feedback!


    • August 28, 2009 at 10:09 am


      Speaking as a customer who is tired of being nickel-and-dimed as well as surprised by this new fee (one week ago it did not exist), I’d recommend connecting anyone who has influence over this issue to this conversation. Better than publishing an email address, I’d humbly suggest you send them a link to these comments.

      I trust we all understand the issue is not $4 or the relative value one receives from spending it.

      As Len has written, if the company is trying to cover costs, double-taxing the book buying customers is not wise (and I would submit that it is even unfair). I use plenty of IT-related books that have companion websites, some very robust, whose costs are included in the purchase of the book. This is normative in the book-meets-website resource model.

      The other issue at hand is an abrupt change from 2009, with no warning to people (like me) who logged-in this morning, expecting to have free access.

      If it is costs that need to be covered, target those that have not already made an investment in the book.

    • August 29, 2009 at 2:04 am

      Pricing the least expensive ticket and finding hotel photo and video tours are easy and free tasks for anyone with an internet provider and a computer.

      The valuable aspects of are the things which are not ubiquitously available to the general public through hundreds of other websites. Namely, the crowd calendar and touring plans. They ARE worth $4 or even $9/year. It’s just no longer worth buying the new ed. of the book every year since it doesn’t save the customer $9.

      Since there is only a handful of pages containing new info in each edition, and that new info can be found on the $9/year website, it is only necessary to update on the book every several years.

  • August 28, 2009 at 9:35 am

    Looking forward to buying the book and to re-joining the website for another year. For what we get on that website and in those pages, the price for both is more than acceptable. Thanks for the hard work you guys do.

  • August 28, 2009 at 10:32 am

    I also believe the cost is worth it as access to website material is more convenient than the hardcopy.

  • August 28, 2009 at 11:24 am

    I totally agree with Laura! I check in to your site every day at work and if I had to bring my hardcopy book along with me every day, that would be really hard! Thanks for all the great information you guys provide! It makes our annual trip to the World (coming up in just 3 weeks!) that much more enjoyable! Keep up the good work! You all are awesome!

  • August 28, 2009 at 12:47 pm

    Call me a throwback to an older time, but I have no problem paying for quality goods and services. (It’s why I pay money to stay on property when I visit the World instead of doing the “free” timeshare pitches for hotel accomodations… it’s worth my money to pay for quality and convenience.)

    Although I purchase The Unofficial Guide (and will be again this year when it comes out…wasn’t in our local Borders as of Wednesday), I also opt to pay the full price for access to this site instead of using free (or now half price) codes. Why? Because even at $20 for the book and $8 for the site access, I’m getting more than $28 worth of value over the course of a year from those two resources. I compare it with my 2010 copy of The Writer’s Market where the options are to pay $30 for the book or $50 for a book with web access. I weigh the factors and buy what makes the most sense for me. That’s the way I look at the book and the site. Look at what your needs are, what your budget is, and then buy what you feel is the best for your needs and pocketbook. And let’s be realistic…if $4 is a make-it-or-break-it amount of money, booking a WDW trip probably isn’t in your future anyhow, so you wouldn’t need the book or the web site. ๐Ÿ˜‰

  • August 28, 2009 at 2:24 pm

    Personally, I will happily buy the book and pay the subscription fee again when my current subscription runs out. To me, the cost is well worth it for the invaluable information I receive. The crowd calendar alone is worth the cost to me! To be honest, I was surprised that web access (other than to the book updates of course) was free to begin with. That seems to open up the door to people being able to get the code for free access without ever buying the book in the first place.

  • August 28, 2009 at 4:14 pm

    Seriously folks. With all the incredibly useful, vacation-saving information in both the book and on the site — who cares about the minimal extra cost??? For heavens sake — you are obviously intentionally going to a place that charges you out the wazoo for everything — and gleefully looking forward to it!!!!! If you are going to pay 8 bucks for petrified chicken nuggets, why not consider all the time and money you will save with the book and site. I would say the average Disney vacation costs well over a thousand dollars….. what’s another 30?
    Come on — think magic…. breathe….. sing Small World in your head….. ๐Ÿ˜‰

  • August 28, 2009 at 5:24 pm

    I didn’t even know that I was eligible for free full access to with my purchase of the 2009 guide! As long as I can still get crowd calendar updates at no extra cost, I’ll be happy. And if I didn’t get that, I’d be sad but not angry.

    Announcing this before the book was released would have been better in terms of public relations, but I don’t think you’ll lose many book purchases over this.

  • August 28, 2009 at 10:42 pm

    $4 would be worth it, except that I already paid $21 for the book because I was under the impression that it included full access to the site. We still have our 2009 version and would gladly have skipped the 2010, signed up for the $8.95 fee, and come out $16.50 richer for it. There isn’t a whole lot new to the 2010 version.

    The whole point of purchasing “The Unofficial Guide” is to get the most for my money, and $16.50 matters. We certainly will not be buying the 2011 version, making next year the first time since the first edition that we haven’t purchased the updated version.

    It makes no sense for any of us to pay $21+ for the book AND $4.50 for the site when we can just pay $8.95 for the site and but the book every 4-6 years or so. That’s a basic cost-benefit analysis.

  • August 29, 2009 at 11:51 am

    Len, will the 2010 edition be available on Kindle? ๐Ÿ˜‰ Go Steelers.


    • August 30, 2009 at 2:02 pm

      Yes, there’ll be a Kindle edition for 2010!

      • August 30, 2009 at 2:49 pm


      • September 8, 2009 at 12:03 am

        When will the Kindle version for 2010 be released? I tried to purchase it on Amazon, but it was no where to be found.

  • August 29, 2009 at 1:26 pm

    Well had I known that the website would not be included I wouldn’t of bought the book. Maybe there is still time to return it.

    • August 31, 2009 at 8:30 pm

      Don’t return it! The book is much more in-depth and a whole different animal from the website.

      Again – I say to all – I cannot believe the quibbling over this! The grief you save yourself knowing all of these insider tips is so amazingly worth any expense.

      To those who are stomping their little mouseketeer feet and saying “I will not buy this book again” — that’s unfortunate for you. Your loss. I maintain this is still the bargain of the century, when you consider what it gets you.

  • August 29, 2009 at 8:33 pm

    The book is awesome and full of wonderful insight. I love having my copy at my fingertips. The website and the book are not the same. The website is a very valuable tool able to offer some info that the book doesn’t have. They are worth every penny I pay for them. I say, great! There is a ton of work put into both the book and the website. You get what you pay for. Keep up the Great Work, Len!!!! ๐Ÿ™‚

  • August 29, 2009 at 9:43 pm

    I can honestly say, I will not purchase the Unofficial Guide again. It is outrageous to expect people to pay extra for something that should included in the price of the book.

  • August 29, 2009 at 10:19 pm

    Hopefully Len can make the crowd calendar available to folks with 2010 books—that’s the one piece of information not in the book but should be (unless it got added back in to this edition.)

    A lot of the rest of the site is already in the book—the transportation time measurements, hotel grade cards, restaurant ratings, etc. So, no harm no foul there. (At least, I’m assuming it’s still in there.)

    That just leaves the ‘extra’ touring plans, and a few other odds and ends, and it seems reasonable to charge a bit more for those.

    PS: I hear that Mickeybars have gone up to $3.50 from $2.75. Scandalous!

    • August 30, 2009 at 8:58 am

      Heh…I’ve got one better for you, Brian. I heard that Disney isn’t going to be adding any new attractions before my trip in December, and yet they just sent me an AP renewal notice asking me to spend more money than I did last year with only minor changes made in the past 365 days. Imagine that…Disney asking me to spend money for a park that isn’t any different from the time I went last week. Can you imagine?? ๐Ÿ˜‰

    • August 30, 2009 at 10:17 am

      Hey Brian,

      We’ve probably got one or two more days of testing the new code before it’s released. If folks with the 2010 edition absolutely need access to the calendar more than 30 days in advance within the next 72 hours, drop us a line ( and we’ll set up temporary access for a few days. Otherwise, we should have the updated subscription process online soon.

      The code behind the new subscription process was more complicated that I thought it would be. We also consolidated the subscription process on to a single page, instead of having some access via the questions on the crowd calendar page. That should be easier for many folks. And the new book validation process should be much easier too.

      Thanks for your understanding while we work through this!

  • August 30, 2009 at 2:56 pm

    I was doing some research last week prior to finalizing plans for my latest WDW vacation when I saw on your site I could get a free subscription w/ purchase of the guide. Since I hadn’t bought one since ’06, I decided to buy one because I would get even more info for the price. I hadn’t planned to buy the 2010 before seeing the website. I bought it yesterday. First the site hadn’t been updated, now I understand there will be a charge. The fee may be nominal, but it smacks of “Bait and Switch”. I have bought many editions of this guide since 1991, but I don’t know if I will in the future. I have always enjoyed your guide, but making this fee change with NO forewarning is wrong. I don’t like using my credit card online and won’t in this instance.

  • August 30, 2009 at 3:57 pm

    I agree with those who say it’s not really the $4 or $4.50 charge that’s the problem–it’s the nickel & diming. I’d almost rather site cost MORE–if it can offer enough valuable & extra content–than asking me to drag out my credit card for yet another purchase. Personally, I’d gladly shell out $25 instead of $21 dollars for the book if it meant free access to entire website.

    We used your book in 2006 & were very happy. We’re headed to WDW in just a few short weeks, and are once again finding the book a valuable tool (could only purchase the 2010 edition b/c that’s all the bookstore had), but we would like the added benefit of the website. I’m sure we’ll pay for it once the new system is in place, but we’ll be sure to check out how the web access works before we purchase a book in the future.

  • August 30, 2009 at 4:46 pm

    I invested in a copy of the 2008 guide and religiously follow the updates and information shared on-line. I find the information on the website extremely useful and the posts and downloads are full of great information. Crowd calendars and touring plans are invaluable. I’ll thumb a copy of th 2010 guide before I decide whether or not to purchase it. However, as long as I’m planning trips to the most magical place on earth, I’m going to keep a membership in this website. Its a great way for me to stay current and up to date on what’s going on! Keep up the great work team! We need you whether or not it cost $4 or $8 or nothing!

  • August 30, 2009 at 5:57 pm

    I can’t make up my mind about how I feel about this. I was on the site a few weeks ago, trying to decide how to go about getting info for our January 2010 trip. I considered just getting the website membership, for $8.95, but decided to go ahead and wait for the 2010 book to come out. I actually have nine older versions on my bookshelves, but the most recent is ’08. I truly feel you have an incredible product, and I wanted to support it by buying the new book – even though I doubt I will read much more that bits and pieces.

    The ONLY piece of info I need/want from the website are the crowd calenders. If I had known about the upcoming change, I would have just bought the ’09 book weeks ago, and been able to work on my planning and enjoy the book earlier.

    I actually tried over and over to log in all weekend(waste of my time) until I decided to email you. You really should consider a prominent note regarding the change on the home page of the website…

    Another thing, you say “about” $4.50 a year…well, what is it??? Don’t you know yet?

    • August 30, 2009 at 10:49 pm

      Thanks Emily! It’s $4.48, or half off a subscription, rounded to the nearest penny.

      One thing that often goes unstated is that the website gets no financial support from book sales – zero dollars. There are a variety of reasons for this, one of which is that it keeps the book cheaper for those who don’t use the website. The other reasons are probably better discussed over a round of beers. ๐Ÿ™‚

      I realize we could have announced this change sooner. That’s my fault, and I apologize. The site’s new subscription process should be up in the next 36 hours (by early Wednesday) and that should help everyone make informed decisions.

      Thanks again!


  • August 30, 2009 at 7:19 pm

    I too would have never bought the 2010 edition if I had known this. True bait and switch.

  • August 30, 2009 at 10:41 pm

    I have found the book and the website to be useful tools in planning our upcoming October trip to WDW. I bought the 2009 edition in May when we decided to go. I logged onto the website right away, and then decided to go ahead with the paid subscription to access all of the site info. I have to say that if it hadn’t been for the web site, then I wouldn’t have known about the change to on-line dining reservations, and the earlier access that it allowed enabled me to get the reservations I wanted for several restaurants. When you are only going to be in town for a few days, any little edge that you can get is priceless.

    This is a business, and businesses need to make a profit. It seems that increasing fees will allow you to cover expenses and continue on with your services. That seems reasonable to me. By not increasing the cost of the book, it gives consumers more choice. You can pay for the book, but not the internet site. If you choose to, then you can pay for the site. Youcan even skip the book and just go with the site. The consumer has the choice, which I think is a good thing.

    Personally, I will use one of my Borders rewards coupons to purchase the new 2010 edition. That will save me anywhere from 25-40%, depending on the coupon offer this week. (My 2009 edition was purchased at Borders with a 40% off coupon, too.) I’m very happy with the cost versus value ratio that I have received on all of my Unofficial Guide purchases. I would have paid full price if I had to, I was lucky to have a coupon. Also, the Borders Rewards program is free.

    OBTW: I also received a quick and personal reply from the head guy himself to an email question I sent regarding birthday fastpasses. I can’t recall the last time that happened to me or anyone I know at any other e-businesses. It is hard to find fault with a website and book that offers that kind of service.

  • August 31, 2009 at 12:03 pm

    I think many people are way over-reacting to this change. The crowd calender, podcasts and information on the website are well worth the annual fee. Look at it like a bonus to get 1/2 off with the 2010 guide.
    I have used the crowd calender and park recommendations for my last 3 trips with great success. It is well worth the cost to have a hassle free trip.
    Keep up the good work!

  • August 31, 2009 at 12:17 pm

    I just wanted to let you know that I think even the full subscription price is a bargain for what you get. I think book and website offer quite different products and they are each worth their price. Both are great and I cannot imagine planning a trip to WDW without them. I am happy that I can get the website for just 4.50 $ if I buy the 2010 guide!

  • August 31, 2009 at 1:01 pm

    One of my favorite parts of a WDW trip is planning for it. Like other things in life, itโ€™s all about the journey and not necessarily the destination. As such, the tone of this thread is surprising to me given that a full-priced book at $21 and a full-priced website subscription at $9 ($30 total) costs less money than, dare I say, ANYTHING a family of four could spend money on at WDW (parking, lunches, dinners, hotels, souvenirs, air fair, tickets, breathing, etc.). The $4.50 difference being discussed hardly seems mentionable. For me, that $30 divided by countless hours of planning time (read โ€œtime thoroughly entertainedโ€) is a tremendous entertainment value and maybe as much fun as the trip itself. Iโ€™m not even talking about money and time saved from the practical insight found in the book and on the website. Folks, back in the old days (two or three years ago?) you HAD to buy the website at full-pop. And it was more than worth it. It still is, but now it costs less.

    • August 31, 2009 at 8:37 pm

      Amen, sister! I am just astounded that people who are willing to pay out the nose for a Disney vacation are being so whiny about the whole book/website cost! Good lord!
      They are going to be really p.o.ed after they buy a meal in the MK.
      They may want to consider just renting a bunch of Disney movies and having a picnic on the floor in the living room.
      Make Mickey Mouse hats with construction paper and scotch tape. MUCH cheaper than the real thing!
      Having purchased the Unofficial Guide, the Unofficial Guide for Families with Kids, and other books by other folks to compare and contrast — our vacation was so perfectly planned and organized. We got our money’s worth out of the trip. We would not have, had we not had these resources.
      Suck it up, folks.

      • August 31, 2009 at 9:06 pm

        I do not understand the complaints either. I can understand if it had been done 20 years that way and then changed, but it was just one year, right? The book and the site are so worth the money. It is $4, and considering my family spends 2-4K per Disney trip, this is drop in the bucket. The negative sentiment out there regarding this is so Un-Disney.
        I am just glad there is someone out there who does this much research and spends this much time to help everyone have a good time at Disney. I think the team does a great job with the book and the site, and I am so thankful for what they do.

        • August 31, 2009 at 11:03 pm

          t wasn’t just one year. It has been since the website’s inception. No one is quibbling over dollars. They are voicing complaints at feeling manipulated. Many, including myself, bought the new version ONLY becfause it included FREE web access. Otherwise, my 2009 would have been fine. It’s not that we’re never going to buy the book again, we just won’t buy every year. Maybe ever 3, 4, 6, whatever. The point is that we should have been told BEFORE the book was released for purchase so we could be educated consumers.

          • September 1, 2009 at 7:42 pm

            I could have announced it earlier. That’s my fault.

  • August 31, 2009 at 7:32 pm

    I just received my 2010 edition in the mail today. I had an older copy, but bought this book so I could get the free access to the website subscription. I would NOT have purchased the book had I known that the offer posted would not be honored. I am very disappointed and will only purchase the subsciption in the future, not the book.

  • August 31, 2009 at 9:42 pm

    Hi, the book states that the crowd calendar is still free for book purchasers (p. 28 second paragraph, second sentence). I can’t seem to get this to work right; it continues to ask that I pay for a subscription (and though I agree it’s a good value, I refuse to do so out of principle). Am I missing something, or is the code still in flux?

    • August 31, 2009 at 11:11 pm

      Wow! You’re right! It says, “the online crowd calendar is also free to owners of the latest edition of this guide. So… You all at are not going to honor was is written and published in the “Unofficial Guide”

    • September 1, 2009 at 7:40 pm

      Ah, I wasn’t aware that we say in two different places that the website content costs money and the crowd calendar is free. Clearly we shouldn’t have contradicted ourselves there. Let us discuss it and we’ll figure out what to do. Sorry about that.

      • September 3, 2009 at 1:48 am

        It seems like the crowd calendar should just be made available to 2010 owners at no cost. It’s too late for me, I already paid the $8.95 before the site supported 2010 at 50% off. I needed immediate access, which WAS worth $8.95 to me. However, the 2010 edition is no longer worth the money I paid for it. Oh well. You should at least give what was offered to those who haven’t already paid extra. I’m pretty sure I can and, if so, will return the book to Barnes and Noble.

  • September 1, 2009 at 6:43 am

    I must say that I am quite unsure what was said to elicit such a derogatory tone against those who disagree with this policy change. We are not “whining”, and we are not so cheap that we require a “picnic on the floor in the living room”. In fact, I am a DVC member with 3 trips this year, 2 of which are Deluxe Dining Plan trips. I also find the work of Len, Fred, and everyone else to be very informative and do not specifically mind supporting their efforts.

    I have two problems with this new policy. First, there was no announcement of this change. If my local bookstore had received the 2010 edition, I would have bought it, thinking that I would be able to re-up for another year. If I had purchased the book and found this out afterwards, I would have returned the book, as I already own the 2008 and 2009 editions, which leads us to point two. The only reason I bought the 2009 edition was for the access to the website. So little changed between the two editions I own that it would not have been a smart consumer decision to buy both without the benefit of the website. There is just not enough to entice someone to buy both items repeatedly. This is why most books with a Web counterpart will offer free access to owners of the book.

    Ultimately, the publishers will need to deal with the consequences of their decision when consumers vote with their wallets. Both the book and the website enforce the concept of smart shopping, which is what I will be doing in this case.

    • September 1, 2009 at 8:26 am

      Rich – well said. I take back my living room picnic comment. (That was cranky of me. Sorry.)
      I’m just jealous because our vacation is long gone and we won’t be able to go again for another 3 years or so.
      I am just getting on the website while I still have access and vicariously vacation planning through the lives of others!
      It sounds like this was “one of those things” that slipped through the cracks. And while the 4 to 8 bucks for the website isn’t such a big deal, I guess the cost of a new book — when you didn’t really need one — is.
      OK – I’m going to get ready for my living room picnic.

  • September 1, 2009 at 7:49 am

    So are they not going to honor what is published in the book? Like others have said would have not bought the 2010 edition as is it is not all that much differetn from my 08 one if I had known. But it clearly says in the book that its free.

    • September 1, 2009 at 7:36 pm

      Chris, the book says the website is free? That absolutely should not be in print. Let me know the specific quote, please. If that’s true, we have a larger problem on our hands.



  • September 1, 2009 at 11:14 am

    I also purchased the book on Saturday and, like many previous posters, would not have made the purchase if I knew that the Touring Plans subscription was no longer included. I own several previous editions of the Unofficial Guide, and not enough changes from year to year to justify the new purchase. Furthermore, after having made many trips to WDW starting in the early 90’s (and our latest trip in January of 2009 – we’re also going the same week in 2010), the UG has become a luxury item, not a necessity. We simply know all the tips and tricks, and know the best websites to go to learn about what’s new. Of course, the free subscription to Touring Plans makes it worth it, to have real-time crowd data based on the stats. So, without access to Touring Plans, purchasing the UG more than every 5 or so years is simply not going to happen, though I will continue to subscribe to Touring Plans when I have a trip planned.

  • September 1, 2009 at 5:50 pm

    Ok this will be my 1st trip to WDW and I recently bought the book and can not wait to get more info, so I will be paying the $4+ for the access. What I dont get is, for all the money a trip cost, the book was worth the $20 but not worth another 4ish for the online access. You bought the book for the free access, so if the book was $24 (being bigger and more info than last year) and the access was free, I am betting you would have still bought it.

    I guess I just dont get the issue. The book publisher is a cost and so is the web publisher.

    • September 1, 2009 at 7:12 pm

      What you don’t understand is that it’s a value/cost issue. The book is not worth $20 to me. Actually, I bought it off of for $14, and it’s still not worth $14 to me, because I own the 2009 edition, which is almost entirely the same. In fact, it went to print before the Disney price increases went through in August and so still has the 2009 information, so actually, there is very little new information in the book that I care about, compared to the 2009 edition. However, throw in the $9 subscription to Touring Plans for free, and suddenly the book actually only costs $5, because I would have subscribed anyway. That is the price I am willing to pay for the 2010 Unofficial Guide, when I already own the 2009 edition. But make me pay $4 for Touring Plans when I already bought the book? That is not the price I was willing to pay. If I had known, then I would have simply subscribed to Touring Plans and saved myself another giant reference book clogging up my bookshelf.

      Is that clear enough? No, I wouldn’t have bought the book for $24. I simply would have subscribed to Touring Plans.

      • September 3, 2009 at 7:49 pm

        I guess I see your side of it now. This sounds like this is just like every Disney operator I have spoken to, that keeps reminding me that prices are subject to change without any prior notice.

        I, personally am OK with this. And can not wait to pony up my 4ish dollars for my access.

  • September 2, 2009 at 11:16 pm

    Considering the money and time I have saved, I am more than willing to pay for the book and the website. We have certainly gotten our money’s worth just from the time we have saved NOT standing in line!

  • September 2, 2009 at 11:30 pm

    Sometimes bad things happen, even to well-prepared people. Sometimes the deadlines of the publishers and webhosts collide and it can’t be avoided.
    And in the end, sometimes it might cost me about an extra $5 if I choose to avail myself of both text and website.

    If I can afford to go to WDW even once this year on a tight budget, I can afford an extra $5. After all, I chose to go to WDW instead of invest that money in my child’s college education or towards those less fortunate than me, so I would feel, well, embarrassed to make a fuss over $5 for what amounts to access to the best WDW planning site I have ever had the pleasure to use.
    But that’s just me.
    Others should feel free to color this issue according to their own realities.

    • September 3, 2009 at 1:43 am

      Wow! How very rude and judgmental of you. I can afford 5 or even the full 9 dollars for the website and, in fact, even PAID the full $9. That doesn’t make it RIGHT that I had to. You must be fairly illiterate and unable to READ what myself and others are complaining about, the principle, not the money. I own a business and have made the mistake of quoting someone too low a price for a service. I, however, eat the loss BECAUSE it was MY mistake.

      • September 3, 2009 at 8:53 am

        And that, Lindsay, is your reality. It’s a shame you chose to take my reality personally and then attack me. I will add that in my reality an argument stands on its own merits and doesn’t become ‘more true’ when typed in all caps. And in my reality, when I have a concern I take it directly to the source instead of loudly complaining in public. Most business owners I patronize also prefer customers who choose to tell them directly so a perceived wrong can be righted. I invite anyone to try my reality and I promise not to personally attack them should they choose otherwise.

        • September 3, 2009 at 2:29 pm

          It’s interesting how you interpret things

  • September 3, 2009 at 7:10 pm

    I enjoy both the book and the website. I first paid for the web access, then bought the book the next year and enjoyed the free access. This year, I will be glad to pay for web access again, just for the valuable information. Both, in my opinion, are worth their cost in gold. Anything that helps me plan my WDW vacations in the best way possible is definitely worth it. Thank you for all of the hard work and research you put into this!

  • September 3, 2009 at 7:53 pm

    I would like to note that Len and have done everything possible to right their communication error. Thanks so much. You guys really are the best. I will continue to recommend both book and website to my friends and clients as I have been doing for the last several years.

  • September 5, 2009 at 11:28 am

    I’ll put on my mom hat here and say I’m not mad, just disappointed.

    I’ll pay the $4.50, but I probably won’t buy the 2011 guide, as I usually only buy a new one every year to get free access.

    Still love the Unofficial Guide though. These things happen.

  • September 5, 2009 at 11:21 pm

    I have been doing a lot of research on the best guide to purchase to help plan our first Disney family vacation and was impressed with a review detailing the in-depth touring plans of The Unofficial guide.
    I purchased the 2010 edition today (at a higher price in store than on-line I might add) and was extremely disappointed about the fee to access on-line info; feeling
    mislead and cheated ๐Ÿ™

  • November 9, 2009 at 2:34 am

    2nd verse, same as the first.

    I bought the 2010 book as soon as I found it. It looks really nice next to my 2001 and 2007 editions. Considering the vast amount of quality information that is in the UG, it is understandable that very little changes from year to year. For the first trip it was a lifesaver. For the second trip more of a crutch. This trip it was just to see the resturant reviews and access to the crowd calender…. (okay and maybe a touring plan in case of crowds). I still paid the 4.something for access. Not a bad price, but it was surprising to see that it now costs if you have the book.
    But, I’ll probably not buy another edition if the current policy stays in effect. All I really need that I can’t get anywhere else is the crowd calendar. Why would I buy the book now?

    I imagine this new policy will hurt book sales. I don’t know if this site belongs to the publisher, or just the authors. I know publishers get a HUGE cut out of book sales…. authors, not so much. I completely understand wanting to generate a little more revenue.

  • January 2, 2010 at 5:58 pm

    Len, I was happy to plunk down my $8.95 for website access, which I have successfully used to plan my annual family WDW vacation for the past five years or so, and despite the fact I will shortly have the 2010 book in hand. Between the website, the book, and the podcast, you are doing a lot of good for a lot of people, and chipping in the nine bucks is the least I can do to recognize your efforts. If anyone is wondering, the information available here is worth many times this price. Keep up the good work, and go Steelers!

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