New Disney Cruise Line Cancellation and Final Payment Policy

©Disney
©Disney

Disney Cruise Line has notified travel agents of changes to its cancellation and final payment policy. The policy goes into effect for guests who book a new cruise March 3, 2015, or later, or who change a modify and existing reservation after that date. What was once summed up in two bullet points on Disney’s site is now a bit more complicated. TouringPlans has tried to make it a little easier to grasp. All cruises require a deposit of 20% of the vacation cost to book except cruises booked while onboard, which only require a 10% deposit.

What hasn’t changed:
Categories IGT, OGT, and VGT are still non-refundable, non-transferrable, and must be paid in full at the time of booking. These are restricted rates that Disney used to fill the last few cabins on its cruises. For Concierge (OOV, OOT, OOS, and OOR) level staterooms, all deposits are non-refundable.

What has changed:
Nearly everything else.

Disney has also changed its holiday (any cruise that includes Christmas Day, New Year’s Day, Thanksgiving, and July 4 – but not Easter, New Year’s Eve, or Christmas Eve) policies and calls out 6, 7, 8, and 9-night cruises into a separate policy category. Note that the latter category includes all cruises on the Fantasy.

Some notes: Alaska cruises are non-U.S. because they embark and debark from Vancouver, British Columbia, Canada. Southern Caribbean cruises out of San Juan and the San Juan to Miami cruise are U.S. cruises. Panama Canal cruises and trans-Atlantic cruises embark and/or debark from U.S. ports, but are longer than 10 nights.

Final Payment Due Dates for Disney Cruise Line

Final payment for cruises, which were were 75 days out before for cruises less than 10 nights (U.S. Port) and non-holiday or concierge, 90 for holiday and concierge, 120 for cruises of 10 nights or longer or non U.S. port, and 150 for concierge on cruises of 10 nights or longer or non U.S. port are now:

U.S. ports  – 1 to 9 nights (embark or debark)
1 to 5 night cruises
Non-holiday category 4 to 11 – 75 days
All holiday and all concierge category OOV, OOT, OOS, and OOR – 90 days
6 to 9 night cruises
Non-holiday category 4 – 11: 90 days
Holiday category 4 – 11: 105 days
All concierge category OOV, OOT, OOS, and OOR – 90 days
Any 10 night or longer cruise and any cruise that embarks or debarks from a non-U.S. port
Category 4 – 11: 120 days
Concierge category OOV, OOT, OOS, and OOR: 150 days

Disney Cruise Line Cancellation Fees

Disney’s previous policy allowed you to cancel up to 14 days before any cruise and receive at least a partial refund and allowed you to cancel anytime up to final payment date for a full refund including your deposit (non concierge). This is no longer the case.

If you’re changing your cruise from one sailing to another date and you’re within the cancellation fee window, Disney considers this a cancellation and rebooking. You can move your concierge deposit to another cruise if you’re more than 90 days from sailing (or 150 on cruises longer than 10 days or non U.S. port), but even if you change categories from concierge to regular, your deposit is still non-refundable.

Here are the cancellation fees:

  • All concierge category bookings regardless of cruise length or ports:
    • 29 to 0 days from sailing: lose 100% of the cost of your cruise
    • 55 to 30 days from sailing: lose 75% of the cost of your cruise
    • 89 to 56 days from sailing: lose 50% of the cost of your cruise
    • 90+ days from sailing: lose your deposit
  • 1 to 5 night non-holiday cruises that embark or debark from a U.S. port (non-concierge)
    • 14 to 0 days from sailing: lose 100% of the cost of your cruise
    • 29 to 15 days from sailing: lose 75% of the cost of your cruise
    • 44 to 30 days from sailing: lose 50% of the cost of your cruise
    • 45 to 74 days from sailing: lose your deposit
    • 75+ days from sailing: full refund including deposit
  • 1 to 5 night holiday cruises that embark or debark from a U.S. port (non-concierge)
    • 14 to 0 days from sailing: lose 100% of the cost of your cruise
    • 42 to 15 days from sailing: lose 75% of the cost of your cruise
    • 64 to 43 days from sailing: lose 50% of the cost of your cruise
    • 89 to 65 days from sailing: lose your deposit
    • 90+ days from sailing: full refund including deposit
  • 6 to 9 night non-holiday cruises that embark or debark from a U.S. port (non-concierge)
    • 14 to 0 days from sailing: lose 100% of the cost of your cruise
    • 29 to 15 days from sailing: lose 75% of the cost of your cruise
    • 55 to 30 days from sailing: lose 50% of the cost of your cruise
    • 89 to 56 days from sailing: lose your deposit
    • 90+ days from sailing: full refund including deposit
  • 6 to 9 night holiday cruises that embark or debark from a U.S. port (non-concierge)
    • 14 to 0 days from sailing: lose 100% of the cost of your cruise
    • 42 to 15 days from sailing: lose 75% of the cost of your cruise
    • 74 to 43 days from sailing: lose 50% of the cost of your cruise
    • 104 to 75 days from sailing: lose your deposit
    • 105+ days from sailing: full refund including deposit
  • Any 10 night or longer cruise and any cruise that embarks or debarks from a non-U.S. port (non-concierge)
    • 14 to 0 days from sailing: lose 100% of the cost of your cruise
    • 29 to 15 days from sailing: lose 75% of the cost of your cruise
    • 55 to 30 days from sailing: lose 50% of the cost of your cruise
    • 119 to 56 days from sailing: lose your deposit
    • 120+ days from sailing: full refund including deposit

Big thanks to Tammy Whiting of Storybook Destinations and Sue Pisaturo of Small World Vacations who both mailed us this change and HUGE thanks to Tammy for proofreading.

Like our DCL coverage? Consider subscribing to TouringPlans or buy the latest edition of the Unofficial Guide to the Disney Cruise Line by Len Testa, Erin Foster, and myself.

Laurel Stewart

Laurel has been visiting Walt Disney World since 1971 when she was negative-15 years old and running the Disney races since 2007. Her favorite attraction is Big Thunder Mountain.

6 thoughts on “New Disney Cruise Line Cancellation and Final Payment Policy

  • February 3, 2015 at 8:36 am
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    I think you have an error in your article. There are two 6 – 9 non holiday us port bullets. There is not a 1 -5 day non holiday bullet.

  • February 3, 2015 at 8:37 am
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    never mind

  • February 3, 2015 at 10:41 am
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    How, if at all, does this affect excursion and dining booking windows? It used to be that you could book on the same day that you have to pay in full, as long as you were paid in full. Does booking windows change?

    • February 3, 2015 at 11:12 am
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      No changes to the booking windows were announced.

  • February 3, 2015 at 5:55 pm
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    I guess this makes getting trip insurance that much more important in case of a cancellation but will trip insurance pay if you rebook a cruise and lose your deposit and/or a portion of the total cruise cost?

    • February 3, 2015 at 6:39 pm
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      It depends on the coverage you buy. There are several companies that offer coverage.

Comments are closed.