Disney Testing Large Group Assistance in MyDisneyExperience

by on July 21, 2015

MY MyDisney Experience

MY MyDisney Experience

Usually the communications we get from Disney are pretty mundane, but something today piqued my interest:

My Disney Experience Pilot Test – Assistance for Large Parties

Walt Disney World® Resort Guests traveling with ten or more Guests may be invited to take advantage of a My Disney Experience planning service as part of a pilot test.

When your Clients log on to My Disney Experience, some of them may be asked if they are making plans for a party of ten or more people. If they respond ‘yes’, they will be invited to take part in this test. Your Client will be directed to call a specific telephone number at the Disney Reservation Center to take advantage of this service. Not all Guests will receive an invitation.

Pretty vague, yeah? I checked out my own MDE and saw the following:

Making plans with a larger group?
We recommend parties of 10 or more use our complimentary service to set up My Disney Experience. Call (407) 939-7771 from 7:00 AM to 11:00 PM EST for assistance.

I don’t have a trip planned right now and lack the imagination to make one up with 9 of my favorite people. But if you are invited to this and decide to use it, leave a comment and let us know how it went.

5 My Disney Experience Mistakes—and How to Avoid Them

by on March 31, 2015

Disclaimer: While I am a Cast Member, the following is based on my own experience and does not necessarily reflect the policies of the Walt Disney Company.

If you’re reading this blog, you probably like to plan ahead. The introduction of My Disney Experience has provided us with so many ways to fine-tune your vacation before you even arrive. But if you’re not careful, My Disney Experience can cause problems for your vacation before it even starts. Pay close attention to these tips so you’re well prepared for your Walt Disney World vacation.

my disney experience

Sign in to start planning, but beware…

1) You don’t have a ticket for each person.

Each person needs to have park admission in order to get into the park and to make FastPass+ selections. If only some people on your account have park admission, you will only be able to select FastPasses for that many people. So if you select FastPasses for the Seven Dwarfs Mine Train and to meet Anna and Elsa for your ticket, anyone else in your group who does not have tickets will not be included in the FastPass.

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Be Our Guest Lunch Preorder and MDE: A First-Hand Report

by on March 19, 2015

Be our guest lunch preorder

Enjoy enchanted eats with less anxiety using Be Our Guest lunch preordering though My Disney Experience (photos by Seth Kubersky)

Believe it or not, it’s now been over two years since we first began reporting on FastPass+ lunch reservations at the Magic Kingdom’s Be Our Guest restaurant. In that time, we’ve covered the seemingly never ending saga of Disney’s experiments with managing demand for the popular venue, and now they finally seem to have settled on a (hopefully?) long-term solution. On March 12, the My Disney Experience (MDE) app for iOS devices was updated to accommodate Be Our Guest lunch preordering for guests making dining reservations, and I was among the first wave of guests to take advantage of this newly streamlined process.

To begin, make sure that the MDE app on your mobile device is updated to the latest version.

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Your Disney Trip Planning Timeline

by on February 10, 2015

TouringPlans logoIf you’re planning a trip to Disney World and reading this blog, you’ll have already seen multiple references to certain milestone dates for your vacation: You can make most restaurant reservations 180 days in advance of your arrival, for example. And that got us talking about what a comprehensive Disney trip planning timeline would look like.

Sure, we’ve tackled trip planning subjects before, including Erin Foster’s  and Evan Levy’s excellent Trip Planning 101 series. But we’ve never tried to fit an entire timeline into one page…until now.

Let us know in the comments if we’ve missed anything.

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New Disney Cruise Line Cancellation and Final Payment Policy

by on February 3, 2015



Disney Cruise Line has notified travel agents of changes to its cancellation and final payment policy. The policy goes into effect for guests who book a new cruise March 3, 2015, or later, or who change a modify and existing reservation after that date. What was once summed up in two bullet points on Disney’s site is now a bit more complicated. TouringPlans has tried to make it a little easier to grasp. All cruises require a deposit of 20% of the vacation cost to book except cruises booked while onboard, which only require a 10% deposit.

What hasn’t changed:
Categories IGT, OGT, and VGT are still non-refundable, non-transferrable, and must be paid in full at the time of booking. These are restricted rates that Disney used to fill the last few cabins on its cruises. For Concierge (OOV, OOT, OOS, and OOR) level staterooms, all deposits are non-refundable.

What has changed:
Nearly everything else.

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Memory Maker FAQs

by on January 21, 2015

PhotoPass Memory Maker ©Disney

The Memory Maker gets you digital copies of all of your PhotoPass photos. Photo ©Disney

Disclaimer: While I am a Cast Member, the following is based on my own experience and does not necessarily reflect the policies of the Walt Disney Company.

Philosophers of the age ask: If there are no pictures, did it really happen? Photos are an integral part of preserving your Disney moments and sharing the memories with family and friends. To that end, Disney offers the Memory Maker for purchase. The Memory Maker is a way to get digital copies of all of the PhotoPass photos and videos from your Walt Disney World vacation. Like any major Disney purchase, you should look at the pros and cons before you decide to drop the cash. I recently had the opportunity to use a Memory Maker as a Guest and participated in the One-day Memory Maker pilot program as a Cast Member. Here are the questions I heard from Guests—and had myself—about the Memory Maker.

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Custom MagicBand Covers – A Primer

by on January 19, 2015

I knew that custom MagicBands were going to be a ‘thing’ about two minutes after asking for one in purple and learning they don’t come in that color. Y’all are a creative bunch, of course, and sites like Pinterest are full of Magic Band bedazzling, from sparkles and nail polish to fabric and plastic jewels.

But honestly, my DIY skills are limited. I’d probably end up with a glittered house cat and smeared nail polish on the kitchen table. Fortunately, a couple of companies have started making custom vinyl stickers to decorate your MagicBand, for around $5 to $8 each. And for the last couple of months, I’ve been testing them to see how they hold up under heavy use. It turns out they’re great. Read on for more. Magic Bands

Tracy and Matt Davis came up with the idea for custom MagicBand stickers when their daughter asked for a purple MagicBand and was told they didn’t exist. (Note to Disney: might want to look into this ‘purple’ thing.) And apparently they jumped in to the idea with both feet, purchasing a $50,000 custom vinyl printer in late 2014 to launch their business. Today they produce designs ranging from Halloween and Christmas holidays, birthdays and celebrations, to the flags of different countries.

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Guests Can Now Purchase Tickets Through My Disney Experience App

by on December 9, 2014

Disney has now made it even easier to purchase tickets. Through an app update, guests can choose to purchase them through the My Disney Experience app.

And trust me when I say it is so easy to do! Simply tap on the giant circle with the + sign. Pictorial options will pop up, allowing you to easily make FastPass+ reservations, make dining reservations or add any extras. Of course, the final option allows guests to purchase tickets.


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New Lines App Feature Adds Attractions to Park Touring Plans

by on November 29, 2014

Now you can add an attraction to your Disney and Universal touring plans while reading the ride’s description in our Lines mobile app.

We’ve updated the attraction pages to show whether the attraction is already included in a touring plan. A new button on the page allows you to add the attraction to a touring plan:
Add Disney or Universal attractions to your touring plan


On the next screen, you’ll choose whether to add the attraction to an existing touring plan or new plan. If the attraction is already a part of a plan, you’ll have the option to add or subtract multiple rides:

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SATURDAY SIX: Inaugural Walt Disney World “Turkeys” of the Year

by on November 29, 2014

This week’s SATURDAY SIX is a special one as we have the Inaugural Walt Disey World “Turkeys” of the Year. For Thanksgiving this week we took a look back at things both Disney and Universal fans should be thankful for, but today we are going to go the other way. Gather round, as we are starting a new tradition and award six WDW “Turkeys” to the craziest, most outrageous, or just downright weird stories of the year, concluding with the coveted Golden Turkey award. Let’s kick off the ceremony with a relatively recent one….

# 6 – FastPass + Testing at Toy Story Midway Mania

Kim Kardashian may have broke the Internet in November, but WDW itself set the precedent in October when it broke Hollywood Studios doing a controversial test using the park’s most popular attraction, Toy Story Midway Mania. For reasons still unknown, the attraction became FastPass+ ONLY for four days, giving guests no opportunity to wait in a standby line. The normally long standby line for TSMM was essentially switched over to Guest Services, where many guests queued up to voice their opinions on this test. The end result of the test? Scores of unhappy guests. One of the only family friendly rides in the park running at less than 100% capacity. And perhaps further evidence of a large percentage of WDW guests that just plain don’t want to participate in MyDisneyExperience or MyMagic+, something which could present a challenge for WDW in the coming years.


Sorry folks, ride’s closed. Moose out front shoulda told ya. (photo by Seth Kubersky)

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